Return & Refund Policy
REFUND POLICY
Since we make all the packaging boxes and products customised as per the data and design provided by you/user during the order making or building on the website, and customised order takes a lot of Hardowrk and time to consume and material to be used according to the user input, then providing the refund is not possible once you place the order, but we still offer the best possible solution to our customer, if you feel that you have placed the order by mistake or there is some challenge is your order or the design you uploaded then you can email us or call us or contact us via email hello@turtleboxes.com or customer support number 18008918021 within the 2 Hours after the order confirmation receipt on your email and mobile number. We will stop your order processing once you inform us and then will initiate your refund.
GENERAL SHIPPING INFORMATION
Orders placed in India are catered to by safe and reliable courier companies.
PAYMENT TERMS
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.
ORDER CONFIRMATION AND SHIPPING
We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.
TAXES
All prices are exclusive of applicable GST.
DELIVERY TIME
We try our best to ship our pieces to you within 7-10 working days. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities.
EXCHANGES & RETURNS
We invest a great deal of love and care in the making of each Turtle Boxes Packaging product. If for some reason, you are unsure of the product or we’ve missed a spot and you’d like to exchange them, you can write to us at hello@turtleboxes.com and we will contact you within 2-3 business days and will guide you through the process of returning and exchanging the product. They may request further information/photographs to assess your return request. Please do assist them.
Please note the discounted items are not applicable for exchange & returns.
HOW TO EXCHANGE?
We offer the Exchange only when you receive the damaged products or the wrong products, You must inform us within 2 days of receiving the order of the product. Please send us an email to hello@turtleboxes.com or call us on 18008918021 with order no and attach an image of the product purchased. Once you have mailed us, please ship out the products to the following address:
We will send you the new order once we will receive your old order.
TURTLE BOXES PRIVATE LIMITED
SHOP NO.1058, WESTFIELD SHOPPING CENTER, OPP. SARELAWADI, GHOD DOD ROAD, SURAT, Surat, Gujarat, 395007
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected product, we will take care of the shipping.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product. As a company policy, we do not provide refunds on any product sold.
